A Final Review
*This incremental essay can be read starting with this post, but may work better beginning with: E-News, A Radical Reading Space?
I set out to prove that the incredibly interactive, global,
and collaborative nature of online newspapers has the capacity to radicalize
culture. I wanted to look specifically
at the way the comment feature provides a unique and powerful space for the
reader to become the writer in a power neutral environment, effectively
effacing the hierarchical binary of author/reader or journalist/civilian. Using
the criteria established in an earlier post, I have reached an entirely
different conclusion.
Ultimately, the comment section in online newspapers comes
down to the idea that with the advent of email, the letter to the editor
exploded, and newspapers simply did not have the man power to handle, screen
and respond to this influx of “talk back”. Rather than have overflowing inboxes
and readers that feel ignored, the online newspaper allows people to vent,
express themselves, and rant in a somewhat controlled environment. Therefore,
the comment section has come to serve the paper as a pressure valve. Just as
leaders have for centuries allowed their people controlled spaces of anarchy
(think of Carnival, or the desecration of political piñatas in town centers) to
placate the masses and hopefully prevent revolt, the online comment section of
newspapers allow people to absolutely lose control and spew anything that might
come to mind. Even if the comment is ultimately removed because of offensive
content (and where the line is drawn between offensive and not is mind
boggling), the author still gets to see their comment published. It does not
sit on a basement floor or go through the shredder, it enjoys a short but
active and often viral online life. The immediacy of posting a comment does
therefore remediate the letter to the editor, yet without remediating the
hierarchy of power.
The New York Times comment section is an
excellent example of what I am talking about. It is one of the most censored
online spaces I have come across, and therefore does not effectively remediate
the traditional writing space provided to readers by the paper. The constraints
of moderation and the limited amount of articles that are open to comments make
the writing space as infused with power dynamics as the letter to the editor
was and is. After more thoroughly engaging with the comment feature of this
online newspaper, I have to retract my assertion that it is a writing space at
all. While I appreciate the
Times’
effort to establish a tasteful and non-threatening reading space, the space
they
have created for comments is too
limited and controlled to be considered an actual writing space. I would call
it an interactive feature of the website, or even more nefariously, a
simulation of a collaborative writing space whose intent is to placate the
reading public. The “moderator” of these comments can be likened to the
anonymous editor sifting through letters, and the words appearing on the screen
are just as much a carefully chosen
part
of the total product. If the comments were a true remediation of the letter
to the editor, then this feature would not only imitate the original, but would
allow for improvements upon the form. Instead, the “writing” has been relegated
to a separate screen, hidden below the article and overwhelmed by advertisements,
giving the distinct impression that no one really cares. Based on the
prevalence of questions such as “what was this author thinking?”, “this article
is not accurate because I have a different opinion” and “this writer is pretty
good, but he really should have done xyz”, I believe the comment section exists
so that unsatisfied consumers of the online news product can be directed to an
appropriate space of controlled reaction. Rather than provide a radical new
space of writing, the comment feature euphemizes power structures dominating
the free press which position the reader as consumer.